/* Global customer conversation surface; isolated from order/dialog component rules. */
.wchat-launcher{position:fixed;z-index:3190;width:56px;height:56px;min-height:0;border:0!important;border-radius:18px;background:#2563eb!important;color:#fff!important;box-shadow:0 6px 24px #1e40af30;display:flex;align-items:center;justify-content:center;cursor:grab;touch-action:none;padding:0!important;user-select:none}
.wchat-launcher:active{cursor:grabbing}.wchat-launcher svg{width:25px;height:25px;pointer-events:none}.wchat-badge{position:absolute;top:-5px;right:-5px;background:#dc2626;color:white;border-radius:10px;font:600 11px/20px system-ui;padding:0 6px;min-width:20px;box-shadow:0 0 0 3px white}.wchat-launcher:focus-visible,.wchat button:focus-visible,.wchat input:focus-visible,.wchat textarea:focus-visible{outline:3px solid #93c5fd;outline-offset:2px}
.wchat{position:fixed;z-index:3200;width:min(760px,calc(100vw - 24px));height:min(640px,calc(100dvh - 100px));background:#fff;border-radius:16px;box-shadow:0 16px 64px #0f172a26,0 2px 12px #0f172a12;display:flex;flex-direction:column;overflow:hidden;color:#172033;font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;isolation:isolate}
.wchat[hidden],.wchat [hidden],.wchat-launcher[hidden]{display:none!important}.wchat *{box-sizing:border-box}.wchat button{font:inherit;min-height:36px;border:0!important;border-radius:8px;padding:6px 10px;background:#f2f4f8;color:#475569;box-shadow:none;cursor:pointer;white-space:nowrap}.wchat button:disabled{opacity:.5;cursor:default}.wchat button:hover:not(:disabled){background:#e8edf5}.wchat button.wchat-primary{background:#2563eb;color:#fff}.wchat button.wchat-primary:hover:not(:disabled){background:#1d4ed8}
.wchat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;background:#fff;box-shadow:0 2px 12px #0f172a06;z-index:1}.wchat-head h2{margin:0;font-size:16px;font-weight:650}.wchat-head p{margin:2px 0 0;font-size:12px;color:#718096}.wchat-head-actions{display:flex;gap:6px}.wchat-body{flex:1;display:grid;grid-template-columns:224px minmax(0,1fr);min-height:0}.wchat-sidebar{display:flex;flex-direction:column;min-height:0;background:#f7f8fb;padding:12px 8px 8px;gap:8px}.wchat-search{display:block;padding:0 4px}.wchat-search input{width:100%;margin:0;border:0;border-radius:8px;box-shadow:0 1px 6px #0f172a08;padding:9px 10px;background:#fff;font:inherit;min-height:38px}.wchat-roomlist{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain}.wchat-room{width:100%;display:grid;grid-template-columns:minmax(0,1fr) auto;text-align:left!important;gap:3px 6px;background:transparent!important;padding:10px!important;margin:0 0 4px!important}.wchat-room.is-selected{background:#eaf0fc!important;color:#1d4ed8}.wchat-room strong{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wchat-room small{grid-column:1;grid-row:2;font-size:11px;color:#8590a2;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wchat-room time{grid-column:1;grid-row:3;font-size:10px;color:#94a3b8}.wchat-room-count{grid-column:2;grid-row:1/4;align-self:center;border-radius:10px;background:#2563eb;color:#fff;font-size:11px;padding:1px 6px}.wchat-limit{color:#8590a2;font-size:11px;margin:0 5px}.wchat-thread{display:flex;flex-direction:column;min-width:0;min-height:0;background:#fff}.wchat-threadhead{display:flex;align-items:center;gap:8px;padding:10px 14px;min-height:57px;box-shadow:0 3px 10px #0f172a04}.wchat-threadhead>div{min-width:0;flex:1}.wchat-threadhead strong{display:block;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wchat-threadhead small{display:block;color:#8590a2;font-size:11px}.wchat-back{display:none}.wchat-timeline{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:14px;background:#f8f9fc;scrollbar-gutter:stable}.wchat-history{text-align:center;padding:0 0 12px}.wchat-history button{font-size:12px;background:transparent}.wchat-msg{display:flex;flex-direction:column;align-items:flex-start;margin:0 0 16px;gap:4px}.wchat-msg.is-out{align-items:flex-end}.wchat-msg-meta{font-size:11px;color:#8590a2;max-width:95%;overflow-wrap:anywhere}.wchat-bubble{max-width:90%;background:#fff;border-radius:0 12px 12px;padding:9px 12px;box-shadow:0 2px 8px #0f172a05;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;user-select:text;color:#263449;font-size:13px}.wchat-msg.is-out .wchat-bubble{background:#eaf0fc;border-radius:12px 0 12px 12px}.wchat-delivery{font-size:11px;color:#7e899b;max-width:90%;overflow-wrap:anywhere}.wchat-delivery.is-error{color:#b91c1c}.wchat-empty{color:#8590a2;text-align:center;padding:32px 15px;font-size:13px}.wchat-new{position:absolute;bottom:157px;align-self:center;box-shadow:0 3px 16px #0f172a12!important;color:#2563eb!important;background:#fff!important;z-index:1}.wchat-compose{padding:10px 14px 12px;display:flex;flex-direction:column;gap:7px}.wchat-compose textarea{width:100%;resize:none;font:13px/1.5 inherit;line-height:1.5;font-size:13px;font-family:inherit;border:0;border-radius:8px;background:#f7f8fb;padding:9px 10px;margin:0;min-height:65px;max-height:108px}.wchat-compose-actions{display:flex;align-items:center;justify-content:space-between;gap:8px}.wchat-compose-actions span{color:#8590a2;font-size:11px}.wchat-feedback{padding:6px 14px;color:#64748b;background:#f8fafc;font-size:12px;overflow-wrap:anywhere}.wchat-feedback.is-error{color:#b91c1c}.wchat-mobile-back{display:none}
.wchat-media{margin-top:8px}.wchat-media img{display:block;max-width:100%;max-height:320px;object-fit:contain;border-radius:7px}.wchat-media button{font-size:12px}
@media(max-width:600px){.wchat{height:calc(100dvh - 24px);width:calc(100vw - 16px);border-radius:12px}.wchat-body{grid-template-columns:1fr}.wchat-sidebar{display:flex}.wchat-thread{display:none}.wchat.has-room .wchat-sidebar{display:none}.wchat.has-room .wchat-thread{display:flex}.wchat-back{display:inline-block}.wchat-head{padding:12px}.wchat-threadhead{padding:8px 12px}.wchat-bubble{max-width:94%}.wchat button{min-height:40px}.wchat-launcher{width:52px;height:52px}.wchat-compose-actions span{font-size:10px}.wchat-new{bottom:161px}}
@media(prefers-reduced-motion:reduce){.wchat *{scroll-behavior:auto!important}}
@media print{.wchat,.wchat-launcher{display:none!important}}
/* Media, shortcuts and order context share the compact ERP surface. */
.wchat-tools{display:flex;align-items:center;gap:4px;min-width:0}.wchat-tools button{min-height:30px;padding:3px 8px;font-size:12px}.wchat-tools span{margin-left:auto;color:#8590a2;font-size:11px}.wchat-emojis{display:grid;grid-template-columns:repeat(10,minmax(0,1fr));gap:2px;padding:5px;background:#f7f8fb;border-radius:8px}.wchat-emojis button{background:transparent;font-size:21px;padding:2px;min-width:0}.wchat-face{font-size:21px;line-height:1.2;vertical-align:middle}.wchat-attachments{display:flex;gap:8px;overflow-x:auto;padding:3px}.wchat-attachment{position:relative;width:64px;height:56px;flex-shrink:0;border-radius:8px;background:#eef1f5}.wchat-attachment img{width:100%;height:100%;object-fit:contain;border-radius:8px}.wchat-attachment button{position:absolute;right:-3px;top:-3px;border-radius:50%;padding:0;width:22px;min-height:22px;background:#475569;color:white;line-height:22px;font-size:16px}.wchat-compose.is-dragging{background:#eaf0fc;box-shadow:inset 0 0 0 2px #93c5fd}.wchat-msg-tools{display:flex;flex-wrap:wrap;max-width:95%;gap:3px 5px;align-items:center}.wchat-msg-tools>button{font-size:11px;min-height:25px;padding:2px 6px;background:transparent;color:#6b7b93}.wchat-reference{display:inline-flex;max-width:100%;align-items:center;background:#edf1f7;border-radius:5px;overflow:hidden}.wchat .wchat-reference button{min-height:26px;padding:2px 6px;background:transparent;font-size:11px;overflow:hidden;text-overflow:ellipsis;border-radius:0;max-width:220px}.wchat-reference button:first-child{font-family:ui-monospace,SFMono-Regular,monospace;white-space:nowrap}.wchat-reference button+button{flex-shrink:0;color:#2563eb}.wchat-image-button{display:block!important;padding:0!important;background:transparent!important;min-height:0!important;max-width:100%}.wchat-media img{max-height:220px}.wchat-image-unavailable{display:block;margin-top:6px;font-size:11px;color:#8590a2}.wchat-order-context{background:#f1f5fc;padding:8px 12px;font-size:12px;max-height:160px;overflow:auto;flex-shrink:0}.wchat-context-heading{display:flex;gap:8px;align-items:center;justify-content:space-between}.wchat-context-heading strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wchat-context-heading button,.wchat-context-actions button{font-size:11px;min-height:27px;padding:3px 7px;background:#fff}.wchat-context-values,.wchat-context-actions{display:flex;flex-wrap:wrap;gap:5px;margin-top:5px}.wchat-context-actions button[aria-pressed=true]{color:#1d4ed8;background:#dce7fc}.wchat-threadhead small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wchat-viewer{position:absolute;inset:0;background:#172033ed;z-index:20;display:flex;flex-direction:column;padding:14px;gap:12px;color:#fff}.wchat-viewer>div{display:flex;gap:12px;align-items:center}.wchat-viewer span{flex:1}.wchat-viewer a{color:#fff;text-decoration:none;font-size:12px}.wchat-viewer>img{width:100%;height:calc(100% - 50px);min-height:0;object-fit:contain}.wchat-notice-links{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:8px 0;font-size:12px;color:#64748b}.wchat-notice-links button{font-size:12px;color:#2563eb;min-height:32px;padding:5px 9px;border:0;border-radius:7px;background:#eaf0fc}.oa-notify-row:has(.oa-customer-chat){display:flex;flex-wrap:wrap;gap:6px}.oa-notify-row .oa-customer-chat{width:auto!important;flex:0 1 auto;min-width:82px;font-size:12px!important;padding:5px 8px!important}.wchat-new{bottom:195px}.wchat-timeline{min-height:90px}
@media(max-width:600px){.wchat-tools span{font-size:10px}.wchat-emojis{grid-template-columns:repeat(7,minmax(0,1fr))}.wchat-emojis button{min-height:36px}.wchat-reference button:first-child{max-width:190px}.wchat-order-context{max-height:180px}.wchat-msg{margin-bottom:14px}.wchat-new{bottom:199px}.wchat-tools button{min-height:32px}}
#appView .order-actions .oa-notify-row:has(.oa-customer-chat),#orderProcessingModal .order-actions .oa-notify-row:has(.oa-customer-chat){display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}
#appView .order-actions .oa-notify-row:has(.oa-customer-chat) button,#orderProcessingModal .order-actions .oa-notify-row:has(.oa-customer-chat) button{width:100%!important;min-width:0;min-height:34px;font-size:12px!important;padding:5px 6px!important}

/* Reserve a real workspace column. Expanded conversations never cover work. */
body.wchat-docked{--wchat-dock-width:420px}
body.wchat-docked #appView{width:calc(100% - var(--wchat-dock-width));min-width:0}
.wchat{inset:0 0 0 auto;width:var(--wchat-dock-width,420px);height:100dvh;border-radius:0;box-shadow:-3px 0 14px #0f172a0a;border-left:1px solid #e5eaf1}
.wchat-body{grid-template-columns:minmax(0,1fr)}
.wchat-sidebar{display:flex}.wchat-thread{display:none}
.wchat.has-room .wchat-sidebar{display:none}.wchat.has-room .wchat-thread{display:flex}
.wchat-back{display:inline-block}.wchat-threadhead{padding:10px 12px}
.wchat-head{padding:16px 12px;gap:6px}.wchat-head-actions{gap:4px}.wchat-head-actions button{font-size:12px;padding:6px 8px}
.wchat-room{padding:12px!important}.wchat-room strong{font-size:14px}.wchat-room small{font-size:12px}
.wchat-tools span{font-size:10px}.wchat-compose{padding:10px 12px 12px}.wchat-timeline{min-height:40px}
body.wchat-docked :is(.erp-dialog-mask,#orderProcessingModal,.modal-overlay,.modal-mask){right:var(--wchat-dock-width)}
@media(min-width:1700px){body.wchat-docked{--wchat-dock-width:460px}}
@media(min-width:761px) and (max-width:1100px){body.wchat-docked{--wchat-dock-width:340px}.wchat-tools span{display:none}.wchat-emojis{grid-template-columns:repeat(8,minmax(0,1fr))}}
@media(max-width:760px){
  body.wchat-docked{height:100dvh;overflow:hidden;--wchat-dock-width:0px}
  body.wchat-docked #appView{width:100%;height:40dvh;min-height:0;overflow:auto;overscroll-behavior:contain}
  body.wchat-docked .wchat{inset:40dvh 0 0;width:100%;height:60dvh;border-radius:0;border-left:0;border-top:1px solid #e5eaf1;box-shadow:0 -3px 14px #0f172a0a}
  .wchat-head{padding:8px 12px}.wchat-threadhead{padding:6px 12px;min-height:46px}.wchat-order-context{max-height:100px}.wchat-compose{padding:6px 12px 8px}.wchat-compose textarea{min-height:50px}.wchat-thread{min-height:0}.wchat-head p{font-size:11px}
  body.wchat-docked :is(.erp-dialog-mask,#orderProcessingModal,.modal-overlay,.modal-mask){bottom:60dvh}
}
@media print{body.wchat-docked #appView{width:100%;height:auto;overflow:visible}body.wchat-docked{height:auto;overflow:visible}}

.wchat-head-badge{display:inline-block;min-width:19px;padding:1px 5px;border-radius:10px;background:#2563eb;color:#fff;font-size:11px;vertical-align:middle;text-align:center}
.wchat .wchat-head-badge{min-height:22px;min-width:22px;margin-left:3px;padding:1px 6px;border-radius:12px;background:#2563eb;color:#fff;font-size:11px;line-height:20px;vertical-align:middle}
.wchat .wchat-head-badge:hover{background:#1d4ed8}
.wchat-back-badge{display:inline-block;min-width:18px;padding:0 5px;border-radius:10px;background:#2563eb;color:#fff;font-size:10px;text-align:center;margin-left:2px}
.wchat-alerts{display:flex;gap:5px;padding:6px 12px;background:#fff;flex-shrink:0;overflow-x:auto;scrollbar-width:thin;max-width:100%;min-height:38px}
.wchat .wchat-alerts button{display:flex;align-items:center;gap:5px;min-height:27px;max-width:75%;min-width:0;padding:3px 7px;border-radius:7px;font-size:11px;background:#edf3ff;color:#2563eb;flex-shrink:0}
.wchat-alerts button span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.wchat-alerts button b{min-width:17px;border-radius:9px;padding:0 4px;background:#2563eb;color:#fff;text-align:center;font-size:10px;flex-shrink:0}
.wchat .wchat-unread-filter{align-self:flex-start;margin:0 4px;min-height:28px;font-size:12px;padding:3px 8px;background:transparent}
.wchat .wchat-unread-filter[aria-pressed=true]{background:#eaf0fc;color:#1d4ed8}
.wchat-unread-divider{text-align:center;color:#2563eb;font-size:11px;padding:8px 0 12px;scroll-margin-top:12px}
.wchat-thread.is-dragging{box-shadow:inset 0 0 0 2px #93c5fd;background:#edf3ff}
.wchat-thread.is-dragging .wchat-timeline{background:#edf3ff}
.wchat-media img{width:auto;height:auto}
body.wchat-docked :is(.erp-dialog-card,.modal,.sku-picker,.order-processing-dialog){max-width:100%}
@media(max-width:760px){body.wchat-docked :is(.erp-dialog-card,.modal,.sku-picker,#orderProcessingModal .order-processing-dialog){max-height:calc(40dvh - 24px)}}